Returns

Record Selection Policy

Please choose your record(s) carefully as we do not offer exchanges or refunds for change of mind.

Damaged or Defective Records

If your record arrives damaged or with quality issues, please contact us for next steps so we can ensure you receive a top quality vinyl as you would expect in a bricks and mortar store. From time to time items get damaged in post and/or have defects in pressings which are unforeseen. We will work with you to satisfy your buying expectations and aim to provide new quality pressings at standards of any major retailer.

Please inspect your order upon receipt and contact us immediately if the item is significantly defective, damaged, or incorrect so we can evaluate the issue and resolve it.

Returns, Refund, Replacement and Quality Issue Claims

Any claims for refund or quality issues need to be made within 14 days of receipt of delivery.

Please note we will not accept returns for issues like skipping or other playback problems that arise specifically with lower-cost turntables. Please see below for further details.

In accordance with the ACCC’s consumer guarantee, The Vinyl Store offers returns or refunds for vinyl records with significant damage or defects. If you receive a damaged, defective, or incorrect item, you can return it within 14 days of delivery. Once we verify the return, we will send a replacement or issue a full refund for the item and delivery costs (if it is the only item purchased in your order). We typically supply reply paid return slips when we ask to return an item for inspection. In some cases supplying a video file or pictures will suffice instead of returning an item and will be directed on a case by case basis with The Vinyl Store.

Please choose carefully when ordering from The Vinyl Store. Once an order is placed, it is considered final unless there is a valid reason for cancellation. According to Australian Competition & Consumer Commission laws, you are not automatically entitled to a refund if you change your mind or realize you made the wrong choice.

Playback issues on turntables with non-adjustable tonearms and built-in speakers.

It is important to understand that a slight degree of warp is common and can be compensated for with an adjustable tonearm. We do not accept returns for issues like skipping or playback problems that arise specifically with lower-cost turntables. These issues often occur on models lacking features like a counterweighted tonearm, anti-skate capabilities, or that use inferior stylus quality — typically found in non-adjustable or briefcase-style turntables. Additionally, these low-quality players often fail to properly support the record on a mat, leading to uneven rotation and potential damage. We do not accept returns for playback issues on turntables with built-in speakers.

Low-quality record players, particularly those with built-in speakers and non-adjustable tonearms, often come with issues that can negatively impact the listening experience and even damage vinyl records. One of the significant problems with these players is their inability to properly support the record on a mat, which is essential for optimal playback.

Without adequate support, the vinyl record may not sit flat, leading to uneven rotation and potential warping over time. This can cause tracking issues, where the needle skips or struggles to stay in the groove, resulting in poor sound quality or even permanent damage to the record. Additionally, these low-end players often have cheap, poorly calibrated components that apply excessive pressure on the vinyl, increasing the risk of wear and tear.

This includes, but is not limited to, the following brands/models with turntables possessing non-adjustable tonearms or integrated speakers (eg. suitcase style):

1byone (eg. Belt-Drive 3 Speed Portable Stereo Turntable)
Audio Technica AT-LP60X
Audiosonic
Brauhn
Bush
Crosley (eg. C6, Cruiser Deluxe, Voyager)
Denon (eg. DP-29F, DP-200USB)
Digitech
Flea Market
Fenton
GPO (eg. Attache Case style turntable)
House of Marley (eg. Stir It Up)
Ion (eg. Max LP, Premier LP)
Jensen (eg. JTA-230)
Koolbitz
Looptone
Lenco
Magnavox
MBeat
Midex
Numark (eg. PT01 Touring)
Sony (eg. PS-LX310BT)
Thomson
Victrola (eg. Vintage 3-Speed, Navigator 8-in-1 Classic Bluetooth)

Creased sleeves, covers and spindle label tears

We take great care in packaging our products to ensure safe delivery. However, vinyl sleeves may sometimes suffer minor creases or bends during shipment. While we cannot accept responsibility for delivery service handling, customers are encouraged to report any damages by sending photos or videos to [email protected] for evaluation and appropriate action.

Under the ACCC consumer guarantee, minor cosmetic damage to a record sleeve or label, which does not impact playback, does not obligate businesses to provide a replacement or refund.

Under the Australian Consumer Law, businesses are obligated to ensure products are of acceptable quality. However, when it comes to minor cosmetic damage, such as to a record sleeve or label, which does not affect the playback quality of the vinyl record, businesses are generally not required to provide a replacement or refund. The ACCC (Australian Competition and Consumer Commission) recognizes that such issues are considered minor and do not significantly impair the product’s intended use. Therefore, they do not fall under the category of major problems that would entitle consumers to a refund or replacement.

For any more significant defects that impact the function or safety of a product, consumers do have rights under the consumer guarantees. However, aesthetic or minor cosmetic issues alone are not usually enough to trigger these rights​.

Explicit Lyrics

If you want to know if an Album contains explicit lyrics, then we recommend carefully reviewing the product details, which often include an advisory for explicit content. We do not always record this information so before finalizing your purchase, please take a moment to verify that the content is suitable for your preferences or intended audience. If you have any questions about the explicit content of a specific vinyl record, feel free to reach out to our customer service team for guidance or simply search for more detail on sites such as Discogs.com using the provided Barcode, Catalogue Number and any other identifying feature(s).  We cannot accept returns if the record was selected in error.

Product Depiction

Accuracy Disclaimer

The Vinyl Store attempts to depict cover of albums to best of ability based off of barcode and catalogue number as supplied by record company distributor.

Any variance is unintentional and will be corrected if further information regarding accuracy is discovered. We will not refund based off of depiction wherein we have attempted in good faith to convey the correct image and a slight variance is found.

In Summary, the cover artwork, vinyl color, and track listings are for reference only and may differ from the actual product.We are not responsible for inaccuracies, incompleteness, or outdated information. Any reliance on this information is at your own risk.

We recommend visiting Discogs.com with our supplied barcode, catalogue number, release date and any other description information supplied to verify details when making a purchase.

Verification Tips

Please check the Barcode and Catalogue Number as supplied if certain features or variant of an album is being sort after (and check against sites such as https://www.discogs.com/ ), in order to confirm features such as pressing, remastering speeds, as well as value adds such as digital downloads, posters, lyric books etc are included (as we are often reliant on record distributors who provide brief top line detail only and use discogs to provide additional value add details).

Product Images

We do not photograph actual albums in packaging; rather we source stock images from the internet of Album covers. We apologise if any variance is found and will correct at earliest practicable convenience.

Depiction of the product is a digital rendering and for illustrative purposes only. Actual product detailing may vary. Please note due to the custom process, each vinyl unit maybe slightly different in coloration.